Terms &
Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between the Client and the applicable servicing entity of the Los Jurados group (collectively referred to as "the Company" or "Los Jurados"), for the provision of translation, certified translation, sworn translation, and related linguistic services. By placing an order and making payment, the Client confirms full acceptance of these Terms.

Services are provided by one or more of the following legally registered entities, depending on the Client's country of residence and the Company's internal assignment:

The Company reserves the right to determine, at its sole discretion, which entity shall service a given client or order. Assignment does not affect the scope, quality, or terms of the services provided.

The Company provides professional certified and non-certified translation services for government authorities, courts, immigration bodies, and private use, including:

• Certified translations for immigration and visa applications
• Sworn translations (Traducción Jurada) for Spanish authorities
• Sworn translations (Vandetõlge) for Estonian authorities
• Certified translations for legal proceedings and court submission
• Certified translations of civil documents (birth, marriage, death certificates, diplomas, etc.)
• Notarised and apostilled translations
• Urgent and same-day translation services where available
• Document authentication guidance

Unless explicitly agreed upon in writing prior to the commencement of work, all certified translations are delivered in electronic format (PDF) only. The electronic certified translation includes the translator's signed certification statement and the Company's official stamp.

If the receiving authority requires a physical Hard Copy with original wet signature and company chop, the Client must notify the Company in writing before placing the order. Hard copy delivery is subject to a separate fee covering printing, handling, and international postage or courier costs.

The Company does not provide: legal advice regarding immigration or document requirements; guarantees regarding acceptance of translations by third parties; verification of authenticity of Source Documents; or machine translation without human review.

Quotations may be requested by sending clear document scans or photos to the Company's official email. To provide an accurate quotation, the Company requires: clear legible copies of all Source Documents; source and target language specification; intended use of the translation; required delivery date; and type of certification required (certified, sworn, notarised, apostilled).

Quotations are valid for 14 days from the date of issue unless otherwise stated. The Company reserves the right to revise quotations if the scope of work changes, Source Documents differ from those provided, or expedited delivery is requested.

Expedited services are subject to availability, prepayment, and applicable surcharges. The Company will confirm whether urgent deadlines can be met only after payment is received.

Delivery timescales commence from the date of payment confirmation, not from the date of order submission or client communication.

If full payment is not received within 48 hours of the invoice being issued, the order shall be automatically cancelled without further notice.

All bank transfer fees, payment processing charges, and currency conversion losses are the sole responsibility of the Client. The Company must receive the full invoiced amount net of any charges.

Once work has commenced, no refund shall be issued under any circumstances. Translation and certified document services are intellectual in nature and cannot be returned.

No refund shall be issued once the completed translation has been delivered to the Client in any format. Receipt or download of the delivered document constitutes acceptance of the service.

If the Client wishes to cancel an order after payment has been made but before work has commenced, the Client must submit a written cancellation request via email to the Company's official email address. Upon confirmation that work has not yet commenced, a refund of 50% of the total order value shall be processed.

The refund shall be issued exclusively to the same payment account, card, or bank details from which the original payment was made. No refund shall be transferred to any third-party account or alternative payment method.

The refund shall be processed within 10 business days of the written cancellation request being approved by the Company. If cancellation is requested after work has commenced, no refund shall be issued and the full payment shall be retained.

In the event of a material error attributable solely to the Company, a corrected version shall be provided at no additional charge. This shall be the Client's sole remedy. No monetary refund shall be issued in lieu of a correction.

In cases where deferred payment terms have been expressly agreed in writing, invoices unpaid after the due date shall accrue interest at 2% per month on the outstanding balance.

All claims must be submitted in writing within 14 days of service delivery. Claims submitted after this period shall not be considered. Disputes are subject to the exclusive jurisdiction of the courts of the assigned servicing entity's country of registration.

The default and standard delivery method is electronic (PDF via email). Physical Hard Copy delivery is available only where agreed in writing prior to order placement and is subject to additional fees.

All delivery timescales are calculated from confirmed clearance of full payment and receipt of complete, legible Source Documents. Timescales are estimates and not guaranteed unless specified as a guaranteed deadline.

International postal and courier delivery times are indicative only and subject to delays caused by customs, carrier schedules, or force majeure. The Company accepts no liability for missed deadlines if Hard Copy delivery was not agreed in the original order, or if the delivery timeline is physically impossible given the distance and available courier services.

The Company shall not be liable for delays caused by: late payment, incomplete Source Documents, acts of God, war, pandemic, government action, banking failures, or other circumstances beyond reasonable control. If force majeure continues for more than 30 days, either party may terminate the contract and prepaid amounts for undelivered services will be refunded.

All translations are delivered exclusively in electronic format (PDF) unless a physical Hard Copy is requested and confirmed in writing by both parties prior to commencement of work. No Hard Copy shall be produced or dispatched without a written agreement specifying the delivery address, timeline, and applicable fees.

Requests for physical originals made after the electronic version has been delivered will be treated as a new, separate order. The Company reserves the right to charge the full cost of printing, certification, handling, and courier or postal delivery, including surcharges for international shipments.

No refund shall be issued where the translation has been completed and delivered in the agreed format (electronic), and the Client subsequently requires a different format due to third-party requirements not communicated at the time of ordering.

The Company is committed to delivering translations that accurately and completely represent the Source Document, are fit for their intended purpose, comply with relevant international standards and authority requirements, and maintain appropriate register, tone, and terminology.

Certified translations include: a formal certificate of accuracy signed by an authorised representative; the official certification stamp of the certifying entity; company details and contact information; a clear copy of the Source Document; and professional PDF compilation or physical binding.

Translators are selected based on qualifications, professional experience, and subject matter expertise. The Company takes responsibility for translator selection, quality assessment, and the final certified translation product delivered to Clients.

The Company cannot guarantee that any authority, institution, or government department will accept a translation. The Company strongly recommends that Clients verify current document requirements with the receiving authority before ordering.

The Client must provide clear, complete, and legible copies of all Source Documents, including all pages of multi-page documents. If documents are unclear or incomplete, the Company may request better copies or decline to proceed.

The Client is responsible for verifying that the type of certification provided meets the requirements of the receiving authority — including whether a sworn translation, notarisation, legalisation, or physical Hard Copy is required. While the Company may provide guidance, final responsibility rests with the Client.

The Client warrants that all Source Documents are authentic and unaltered, that the Client has the right to request translation, and that use of the translations is lawful. The Company does not verify the authenticity of Source Documents.

The Client must respond promptly to requests for information, notify the Company immediately of any changes to requirements or deadlines, and provide feedback on delivered documents within 14 days of delivery.

The Company's total liability to the Client shall not exceed the fees paid for the specific Services giving rise to the claim.

The Company shall not be liable for: loss of profits, revenue, or business; indirect or consequential loss; delays caused by late payment; costs incurred due to rejection by authorities for reasons beyond translation quality; or losses arising from the Client's failure to verify authority requirements.

Errors must be notified in writing within 14 days of delivery. Upon confirmation of an error attributable to the Company, a corrected version will be provided at no charge. This is the Client's sole remedy — no monetary refund shall be issued in lieu of correction.

The Client agrees to indemnify and hold the Company harmless against all claims, losses, damages, costs, and expenses arising from: breach of these Terms; fraudulent or altered documents; misuse of translations; failure to verify authority requirements; or failure to make timely payment.

The Company processes personal data in compliance with the UK GDPR, EU GDPR, and the Estonian Personal Data Protection Act, as applicable to the assigned servicing entity. All personal data is processed solely for providing the translation services ordered.

All Source Documents and translations are treated as strictly confidential. Document contents are not disclosed to third parties except to translators and service providers necessary to fulfil the Services, or where required by law.

Translation project files are retained for 6 years in accordance with applicable limitation periods. Financial records are retained for 7 years. After retention periods expire, documents are securely deleted or destroyed.

The Client has the right to access, rectify, or request erasure of their personal data, subject to legal obligations. To exercise these rights, contact the Company in writing via its official email address.

Complaints must be submitted in writing to the Company's official email address, including the order reference number, details of the issue, and the desired resolution. The Company will acknowledge complaints within 3 Business Days and respond with findings within 10 Business Days.

Both parties agree to negotiate in good faith before pursuing formal legal proceedings. If disputes cannot be resolved directly, either party may seek mediation or alternative dispute resolution.

The applicable governing law corresponds to the jurisdiction of the assigned servicing entity: English law for Los Jurados UK Ltd; Estonian law for ATCG Tolkeburoo OÜ; and Hong Kong law for First Linguistic Company Limited (where applicable). Formal proceedings shall be subject to the exclusive jurisdiction of the courts of the assigned entity's country of registration.

These Terms, together with the quotation or order confirmation and payment confirmation, constitute the entire agreement between the parties and supersede all previous agreements, representations, and understandings.

The Company may update these Terms from time to time. Changes apply to orders placed after the revision date. Existing orders continue under the Terms in force at the time of payment.

If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

The Client may not assign, transfer, or subcontract rights or obligations under these Terms without the Company's written consent. The Company may assign rights and obligations between group entities upon written notice to the Client.

These Terms are between the Client and the Company only. No third party has any right to enforce any provision of these Terms.